If you see a message stating 'eSIM cannot be added' on your device during the eSIM installation, it might be due to network issues or because the installation has already been completed. This is a frequent problem encountered on iOS devices when using a QR code or manual setup.

Let’s see these checklist to identify the eSIM was already installed or not:

• Ensure you can see the second network on top screen of your device that mean eSIM was installed (1).

• Open general settings and choose “About”, then you can see the ICCID was appeared or not in physical SIM section (2).

💡 How to solve:

• Please re-install the eSIM and ensure you have a stable and strong connection during this process.

• Try to restart your device to fix any hidden misconfiguration automatically.

• Check if there are any software need to update and install the latest version.

• Try to turn OFF the mobile data for a couple minutes and then back to turn it ON.