Terms of Service

Supera Link eSIM Service

Supera Link provides prepaid eSIM services for global data communication.

Customers may purchase and register eSIMs through the Supera Link website or app.

All payments are processed through PayPal, Stripe, or other reliable, certified payment systems.

Registration Procedure for SUPERA LINK Services

To use the Supera Link service, customers must accept the general terms and conditions.

Customers provide the following information via the Supera Link web browser, either directly or through a service provider (such as a hotel, travel agency, etc.): first name, last name, billing address, and email address.

Device Compatibility

Customers are responsible for ensuring that their devices support eSIM and are unlocked for network use. Supera Link provides device compatibility information, but the list may change, and the latest devices may not always be included.

Customers are responsible for verifying device compatibility before proceeding with the purchase and are accountable for the accuracy of the information provided.

Normal Usage Limits

Supera Link's eSIM services are provided within the normal data usage limits. Some telecom providers may apply Fair Usage Policy data limits, and customers may experience speed restrictions when exceeding a certain threshold.

These limitations are determined by the local telecom provider, and may be applied without prior notice.

Fraudulent Use

The following behaviors are considered fraudulent use, and Supera Link reserves the right to take necessary action:

• Excessive and abnormal data usage.
• Exploiting system vulnerabilities or errors for fraudulent purposes.
• Engaging in any behavior that disrupts the normal operation of the network.

Traffic Limitation and Speed Control

When a customer exceeds the data limit according to the Fair Usage Policy, the telecom provider may apply speed limitations without prior notice.

In cases of confirmed fraudulent use, Supera Link may impose additional traffic restrictions or terminate services, and in such cases, customers are not entitled to refunds or compensation.

Payment Terms

Supera Link services can be paid for using credit cards, debit cards, PayPal, Stripe, and other supported payment systems. The primary payment currency is USD ($); however, other currencies may be accepted depending on availability and supported payment methods. The transaction currency will be determined at the time of purchase.

All payments are secured through reliable and certified payment systems. By using these payment methods, Customers agree to abide by their respective terms and conditions. Supera Link processes payments in accordance with the terms and conditions of the payment providers.

Customers do not have the right to offset or dispute Supera Link charges unless the claim is legally valid.

Coupon Policy

Supera Link offers a 1-Day Flat Rate Coupon, which can be applied according to the set amount in various currencies and used in specific promotions.

Supera Link offers various coupons, including:

• 1-Day Flat Rate Coupon
• Percentage-Based Discount Coupons

which can be applied according to the set amount in various currencies and used in specific promotions.

Conditions for Using the 1-Day Flat Rate Coupon:

• The coupon can be used on roaming and local network products sold by Supera Link, with only one coupon allowed per product.
• The coupon cannot be combined with other discount offers.
• Generally, the coupon is only applicable when purchasing products for 2 days or more, and only the amount equivalent to 1 day will be discounted.
• In certain promotions, the 1-Day Flat Rate Coupon can be used to purchase 1-day products for free.
• The coupon can be used only once per country, and it can be applied separately to roaming and local network products within the same country.

Conditions for Using Percentage-Based Discount Coupons:

• Percentage-based coupons discount a specific percentage of the purchase amount.
• Usage conditions and discount percentages will be specified for each coupon and may include a minimum purchase amount.
• Only one coupon can be applied per product, and percentage-based coupons cannot be combined with other discount offers.
• The coupon cannot be used in conjunction with other coupons or promotional offers.
• The coupon is valid only within its specified validity period.
• Coupon Handling in Case of Canceled Payments:

If a payment cancellation is approved, the used coupon will be reinstated and can be used again within the validity period.

Coupon Validity:

• Each coupon has a specified validity period and can only be used within that period.
• Expired coupons are automatically removed from the coupon list, and expired coupons cannot be reused or extended.

Coupon Abuse Prevention:

If coupon abuse is detected, Supera Link may take the following actions:

• If misuse is confirmed, coupon usage may be restricted, or the user's account may be temporarily suspended.
• In severe cases of misuse, the account may be permanently banned, and the coupon will be voided.

Coupon abuse includes, but is not limited to, the repeated use of the same coupon across multiple accounts, exploiting system errors for fraudulent coupon usage, and similar actions.

Refund Policy

• Refund Eligibility:
• Refund requests are only possible within 90 days before the check-in date. Refund requests must be made within this period, and refunds will not be granted after this deadline.

• Non-Refundable Conditions:
• No refunds are available 90 days after the check-in date.
• No refunds are available once the check-in process is completed.
• Exception: In cases of special circumstances, the customer may request a refund, which will be reviewed on a case-by-case basis by customer service. Supera Link's final decision will apply.

• Discount Coupon Refund Policy:
• Refunds for purchases made using discount coupons will only be issued for the actual payment amount.
• Discount coupons will be restored upon refund if they are still within their validity period. Expired coupons cannot be restored or reused.

• Fraudulent or Unauthorized Purchases:
• If fraudulent or unauthorized purchases are suspected, Supera Link reserves the right to deny refunds and initiate further investigation. Accounts linked to fraudulent activity may be temporarily suspended, and in confirmed cases, the account may be permanently closed.

• Other Refund Requests:
• Requests that do not fall under the standard refund conditions will be reviewed on a case-by-case basis. Additional documentation may be required. Approved refunds may incur a processing fee.

• Compensation Exclusions:
• Any costs not directly related to the purchase of the Supera Link eSIM, such as alternative phone service, SIM cards, or third-party services, will not be refunded or compensated.

Refund Procedure

• How to Request a Refund:

To request a refund, please contact the Supera Link support team via the Contact Us page or email help@superalink.com.

All refund requests are processed in accordance with Supera Link's refund and cancellation policies.

• Additional Information Requests:

For a refund to be processed smoothly, customers may be asked to provide additional information depending on the nature of the issue:

• Technical Issues: If a device configuration problem is reported, customers may be required to submit screenshots of the device settings.
• Incorrect Charges: If a refund is requested due to incorrect billing, customers must provide proof supporting their claim and specify the correct amount they believe they should be charged.
• Refund requests related to technical issues will be handled in accordance with Supera Link's refund policy and guidelines (Clause 1).

• Refund Process:

Approved refunds will be credited to the original payment method used by the customer. Processing time for refunds may take up to 30 business days, depending on the customer's financial institution.

Modifications

• Supera Link eSIM data packages cannot be modified or customized after purchase.