Privacy Policy

We may collect information using cookies, which are small data files stored on the hard drive of your computer or mobile device by a website. We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience when using the Services.

Except as disclosed in this privacy policy, Supera Link does not share your personal information with any outside parties. Supera Link will use the personally identifiable information directly provided by you solely for the purpose for which you have provided it, which may include:

As a general rule, Supera Link will not disclose any of your personally identifiable information except under one of the following circumstances:

The Terms of Service clearly provide that users must be (i) 18 or older, or (ii) 13 and older if either (a) an emancipated minor, or (b) they possess legal parental or guardian consent. Supera Link does not knowingly collect personally identifiable information from users under 13. In the event that we learn that we have collected any personal information from a user under the age of 13, we will attempt to identify and delete that information from our database.

The Service is owned by Supera Link and may be accessed in Europe and abroad. For data protection purposes, Supera Link is the controller and, unless otherwise noted, is also the processor of data. Information collected may be retained, and may be stored, processed, accessed, and used in jurisdictions whose privacy laws may be different and less protective than those of your home jurisdiction.

Supera Link has contracted with third-party service providers to manage logistics and customer support for optimal 24/7 service. Some data needs to be disclosed and transferred to these third parties to ensure the fulfillment of the service. All third parties involved have been engaged under a binding confidentiality agreement and have limited access to Supera Link's database for the purposes of providing support.

When transferring data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or other legal transfer mechanisms, to protect your personal data.

You have the right to access, correct, or delete your personal information at any time.

If you wish to delete your account, you can do so by following these steps:

1. Log into Your Account: Access your account by entering your login credentials.
2. Navigate to Account Settings: Once logged in, click on your profile icon or username to access the dropdown menu, and select "Account Settings" or "Profile Settings."
3. Select "Delete Account": In the account settings menu, locate and click on the "Delete Account" option.
4. Confirm Deletion Request: You will be prompted to confirm your desire to delete your account. Click on "Confirm" to proceed.
5. Email Confirmation with OTP: An email containing a One-Time Password (OTP) will be sent to your registered email address to verify your identity.
6. Enter OTP for Confirmation: Check your email inbox for the OTP. Enter the OTP in the designated field on the website to confirm your identity and authorize the deletion.
7. Final Confirmation: After entering the OTP, you will receive a final confirmation message. Confirm that you want to proceed with deleting your account.

Important Note: Deleting your account is irreversible. All your personal data and transaction history will be permanently removed from our systems, except for data we may be required to retain for legal or regulatory purposes.

If you have any issues deleting your account or if you have any questions or concerns about this privacy policy or would like the personally identifiable information that you have provided to be removed from our files, please contact Supera Link via email at help@superalink.com

We follow generally accepted industry standards to help protect your personal information. No method of transmission over the internet, mobile technology, or method of electronic storage is completely secure. Therefore, while we endeavor to maintain physical, electronic, and procedural safeguards to protect the confidentiality of the information that we collect online, we cannot guarantee its absolute security.

Our Service has security measures in place designed to protect against the loss, misuse, and alteration of the information under our control. We use standard Secure Socket Layer (SSL) encryption that encodes information for such transmissions. All service information is maintained on secure servers. Access to stored data is protected by multi-layered security controls including firewalls, role-based access controls, and passwords. You are responsible for keeping your password secure.

If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us at help@superalink.com

We reserve the right to change the terms of this privacy policy at any time. When we make changes, we will revise the "Last Updated" date at the top of the policy. If there are material changes to this statement or in how we will use your personal information, we will notify you by prominently posting a notice of such changes here or on our home page, or by sending you an email. We encourage you to review this policy whenever you visit one of our websites or applications.

By using PayPal and Stripe as payment methods, customers agree to comply with PayPal's and Stripe's respective terms and conditions. Supera Link processes payments in accordance with PayPal's and Stripe's terms and conditions.

If you have any questions or need further clarification, please do not hesitate to contact us at help@superalink.com

If you are a California resident, you have certain rights under the California Consumer Privacy Act ("CCPA"). This section describes your CCPA rights and explains how to exercise those rights.

In the preceding 12 months, we have collected the following categories of personal information about consumers:

1. Identifiers: Such as name, email address, phone number, and IP address.
2. Commercial Information: Records of products or services purchased, obtained, or considered.
3. Internet or Other Electronic Network Activity Information: Browsing history, search history, and information regarding a consumer's interaction with our website, application, or advertisements.
4. Geolocation Data: Physical location or movements.
5. Professional or Employment-Related Information: If provided through interactions with us.
6. Inferences Drawn from Other Personal Information: To create a profile reflecting a consumer's preferences or characteristics.

We collect personal information from the following sources:

1. Directly from You: When you create an account, make a purchase, or otherwise interact with our Services.
2. Indirectly from You: Through tracking technologies such as cookies and pixels.
3. Third-Party Services: Such as when you register or log in using Google.

We collect personal information for the following purposes:

1. To provide, support, personalize, and develop our Services.
2. To process your transactions and send you related information.
3. To communicate with you, including responding to your comments, questions, and requests.
4. To provide customer service and support.
5. To personalize your experience and deliver content and product offerings relevant to your interests.
6. For security and fraud prevention purposes.
7. To comply with legal obligations.

In the preceding 12 months, we have disclosed the following categories of personal information for a business purpose:

1. Identifiers
2. Commercial Information
3. Internet or Other Electronic Network Activity Information
4. Geolocation Data

We disclose personal information for business purposes to the following categories of third parties:

1. Service Providers: Such as payment processors (e.g., PayPal and Stripe), cloud storage providers, and customer support services.
2. Advertising Partners and Analytics Providers
3. Third-Party Services: Used for social media authentication (e.g., Google).

We do not sell personal information as defined under the CCPA. In the preceding 12 months, we have not sold any personal information.

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting that personal information.
• The categories of third parties with whom we share that personal information.
• The specific pieces of personal information we collected about you.

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

To exercise the access and deletion rights described above, please submit a verifiable consumer request to us by:

• Emailing us at: help@superalink.com

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information.

When you submit a request, we may need to verify your identity to protect your security and privacy. We will endeavor to match the personal information you provide in your request with the information we have in our systems. We may ask you to provide additional information to confirm your identity.

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to an additional 45 days), we will inform you of the reason and extension period in writing.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain any reasons we cannot comply with a request, if applicable. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

California's "Shine the Light" law permits users who are California residents to request and obtain from us once a year, free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.

To make such a request, please send an email to help@superalink.com